LEEMAN DISPLAY Return Policy
Items shipped from Aliexpressled.com, including LEEMAN Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
LEEMAN DISPLAY Global Store Return Policy
Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
Your return label will require you to return the item at your own expense. LEEMAN DISPLAY will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.
Delivery with Services
Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller.
During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item.
All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges.
If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the LEEMAN after-sales Services team. If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds.
When you buy on aliexpressled.com, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might include information on who pays for return shipping, or that you're willing to accept returns for a specific period of time after a sale. Whatever you decide your policy is, it needs to be clearly specified in your listings.
If your policy is to accept returns, you can set up rules that automate the way that you manage different parts of the return process. For example, you can create rules to:
Accept some returns automatically, while continuing to process others manually
Refund the buyer automatically and allow them to keep the item, if the return shipping cost is higher than the item's cost
Provide different return addresses for different items
Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away.